1. Technical or access problems
If you are charged for AURA Full but cannot access the assessment because of a verified technical or payment error, contact us. We will investigate the transaction and provide restored access or an appropriate refund where required.
2. Duplicate charges
If you believe you were charged more than once for the same intended purchase, contact us with enough information to identify the Stripe transaction. Verified duplicate charges will be handled appropriately.
3. Digital-content rights
Consumer cancellation rights for digital content can depend on when supply begins and what consent or acknowledgement is collected at purchase. This policy does not remove statutory rights that apply to you.
4. Requesting support
Email auraiq123@outlook.com with the approximate purchase time, the email used at Stripe Checkout if applicable, and a short description of the issue. Do not send full payment-card details.